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Last updated July 22, 2021
Salesforce Administrator Certification Training
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Overview
About Course
This course covers all aspects of Sales Force use from beginners level operation to advanced skills for experienced users. Some of the topics included in this course include; contact management, sales force engage, sales collaboration, marketing automation, sales data/reporting and much more.
Duration: 5 days ( 40 Hours )
- Week day Batches:( Mon & Fri 9am to 5pm ) 5 Days
- Weekends Batches: ( Sat & Sun 10am to 4pm ) 4 weekends
- Introduction
- Course Overview
- Highlights
Course Overview
This course covers all aspects of Sales Force use from beginners level operation to advanced skills for experienced users. Some of the topics included in this course include; contact management, sales force engage, sales collaboration, marketing automation, sales data/reporting and much more.
- 1.1 Understand the data model and navigation
- 1.2 Explore the Lightning Experience
- 1.3 Find answers in Help & Training
- 2.1 Set up the company profile
- 2.2 Configure the user interface
- 2.3 Set up activities and calendars
- 2.4 Configure search settings
- 2.5 Set up Chatter
- 2.6 Enable mobile access with Salesforce1
- 3.1 Manage user profiles
- 3.2 Create and manage users
- 3.3 Troubleshoot user login issues
- 3.4 Understand SalesforceA capabilities
- 3.5 Set up Chatter Free Users and Invites
- 4.1 Restrict logins
- 4.2 Determine object access
- 4.3 Set up record access
- 4.4 Manage record access with the role hierarchy
- 4.5 Deal with record access exceptions
- 4.6 Control access to events
- 4.7 Manage field-level security
- 5.1 Administer standard fields
- 5.2 Create new custom fields
- 5.3 Create selection fields: picklists and lookups
- 5.4 Create formula fields
- 5.5 Work with page layouts
- 5.6 Work with record types and business processes
- 5.7 Maintain data quality
- 6.1 Import new records using import wizards
- 6.2 Update existing records with the data loader
- 6.3 Keep records up to date with Data.com
- 6.4 Mass transfer records between users
- 6.5 Back up data with a weekly export
- 6.6 Mass delete records
- 7.1 Create new reports with the report builder
- 7.2 Filter reports
- 7.3 Summarize report data with formulas and visual summaries
- 7.4 Print, export, and email reports
- 7.5 Build dashboards
- 7.6 Run and modify reports
- 8.1 Email Templates
- 8.2 Set up workflow rules and Process Builder
- 8.3 Automate leads and cases
- 9.1 Automate the support process
- 9.2 Understand the Salesforce Console
- 9.3 Enable collaboration in the Service Cloud
- 9.4 Analyze support data with reports and dashboards
Training Highlights
- Instructor Led – Face2Face / class room training
- More interaction with student to faculty and student to student.
- Detailed presentations. Soft copy of Material to refer any time.
- Practical oriented / Job oriented Training. Practice on Software Tools & Real Time project scenarios.
- Mock interviews / group discussions / interview related questions.
- Test Lab is in Cloud Technology – to practice on software tools if needed.
- We discuss about the real time project domains.
- The teaching methods / tools / topics we chosen are based on the current competitive job market.
Also on this course we offer the following
- Hands on Experience
- Real Time project work
- Interview based Training
Pre-Requisites
- Previous Educational Background in IT or experience in support of networking.
Expected Salary/ Pay Package
- Expected Salaries are as follows:
- For Contractors £400 to £500 per day
- Permanent Positions £50 to £120k per annum all depends on experience and skills set
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