General Questions

Welcome to LSA TRAINING, we wish to make your time with us as smooth and trouble free as we can. As such we have compiled a list of Frequently Asked Questions that may clear up some queries you may have.

Q.How do I book a training course?
Ans. Just call us on 0203 371 0546 or email us at : training@lsatraining.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it and you can discuss your requirements with one of our consultants. Alternatively, if you know which course you would like and the price, location and level, you can request our Training Booking form and we will contact you with your joining instructions.
Q.What do I need to provide for an onsite training room?
Ans. Dedicated training room or suitable meeting/conference room. The room should be quiet and free from interruptions (telephone, personal and email).PC for each delegate and one for the trainer, Please check that all up-to-date service packs have been installed.

Where there are more than three delegates, facility to display trainer’s PC output on a data projector and screen OR direct onto all delegates’ monitors OR on a large screen monitor (greater than 21″).

Whiteboard or flip chart with suitable pens (range of colours) and whiteboard eraser/cleaner.

Sufficient seating for delegates to be able to work comfortably at their PCs with a good view of the tutor and demonstrations.

Q.What is included in the course fee?
Ans. Along with the classes themselves, all course material (Reference books, Computer programs, Hand-outs) will be provided by us at extra cost. We do ask however that you bring a laptop with you as this will allow us to configure them to connect to our servers and provide your remote link for live reviews and projects. Wi-Fi is also available.
Q.Will I have access to the server so I can practice at home?
Ans. Flexibility is at the heart of our training curriculum, all the applications are open source, so we will install all the required software applications in to your laptop, please carry a laptop for the training.
Q.What is the training mode and do you undertake bespoke packages?
Ans. We provide classroom based/onsite & online training on all our SAP modules and other IT Courses, LSA TRAINING delivers on-site training solutions bringing all you need for an excellent Training service to your site. Also live, instructor led, online training sessions are delivered directly to your desktop using the latest online technology, to anyone with a PC or laptop, and broadband connection. You will be connected with an experienced facilitator and instructor, be able to talk with them and ask questions. Corporates Please contact us to design the course to suit the requirements of their project/candidates.
Q.What Certification will I receive at the end of my study?
Ans. At the end of your course you will be able to take an exam to complete your qualification. We can help you to book your exam date and fill in all the paperwork necessary. The certification you will receive after you pass your exam is with the relevant exam body i.e. SAP, ISEB etc., they will provide you with a Certification ID Card that will identify you as a Certified Candidate.
Q.What is the average pass rate for exams?
Ans. Over the past 6 months our students have had an average pass mark of 89% for the exams. With help from our fantastic teaching staff and our hands on training we will help you achieve the highest results possible.
Q.I want to study with LSA Training, what happens now?
Ans. Firstly please email or call us to confirm you are interested in starting one of our batches, we can send you a schedule and help you organise the next few steps. When you come in to register there will be some forms to fill out but don’t worry, they won’t take too long. We can then set your laptop up with all the programs and get you set up to start your study. When you come in for your first class we will provide you with the manuals and hand-outs you will need.
Q.Where are you located?
Ans.We are located next to the Sports Direct with in St Ann’s Road and St Ann’s Shopping mall.. The nearest tube/Train station will be Harrow On the Hills, Metro Politan and Jubilee Lines, we are just 5 minutes walking distance from Station. There are plenty of parking spaces with in St Ann’s Car park, also please note that the main entrance is locked on weekends, call LSA through the buzzer located right next to the main entrance door(Press 2 or 5) and we will buzz you in.
Q.Will I be able to gain employment at the end of the course?
Ans. We have helped hundreds of people get the job they wanted. Many of the jobs we have are not advertised in the local media by companies. If you register with us, you will have access to more vacancies than someone who just monitors the paper each week. Also we help prepare your CV so that it is factual, accurate and above industry standard to make it appealing to the employers. Additionally we have good relationships with our clients Human Resources departments so your details go straight to the right people.
Q.How do you help trainees for job placements?
Ans. Our expert career counsellors and instructors have helped hundreds of trainees prepare for and enter the industry.
Q.Do you provide a placement guarantee?
Ans. We do not offer any such guarantees. However, we have an excellent placement record.Registration and Payment Policies
Q.How can I register for courses?
Ans. To register for training courses, you can apply online or contact one of our training counsellor’s for assistance.
Q.How much is the fee for the training program?
Ans. The fee varies based upon the module selected.
Q.When are fees due?
Ans. Fees for all courses are due in full prior to the start of the course.
Q.How do I pay for the course?
Ans. You can transfer/deposit in our bank account stated below, Please state your full name and the course enrolling on as a reference.
Bank Details for payment:
Ans. LSA TRAINING LTD – Bank: Santander, Sort code: 09-01-28, A/C No: 20111992
If you making the payment from out side UK please use below details for international transfer.
Q.What is your refund policy?
Ans. Please refer to link below
Q.What is the size of the average class?
Ans. Our average class size consists of 25 delegates. Because we offer smaller classes with more access to the instructor, classes fill up fast, so we recommend early enrollment.

There may be a couple of questions you may have and not stated in our FAQ’s, give us a call or email it to us and we shall be more than happy to answer them for you.

If you have any further questions or would like to register for a class with us:click this link:

Email: training@lsatraining.co.uk

A Few of Our Clients