(For Registering our Courses)


The Company means LSA Training and any sub-contractor for the company.

In-house course means educational courses offered by LSA TRAINING for an individual corporate customer at a location specified by the customer.

Public course means educational courses offered by LSA TRAINING at locations specified within the course booking details.

Consulting means professional advice offered by LSA TRAINING at locations specified by the customer.

Customer means the person, firm or corporation identified as enrolling a Delegate on a Public course by way of a relevant written confirmation of enrolment.

Confirmation means a legally binding contract instructing LSA TRAINING to invoice the Customer. Delegate means a person attending a public or In-house course.

Course Materials means any documentation, listings instructions and statements in either machine-readable or printed form.
Working Day means every day of the week excluding Saturday, Sunday and UK statutory holidays.


These conditions shall be deemed to be incorporated in all contracts and in the case of any inconsistency with any order or letter or correspondence sent by the Customer to LSA TRAINING or any other communication between the Customer and LSA TRAINING whatever may be their respective dates and the provisions of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of LSA TRAINING.

If LSA TRAINING chooses not to enforce any of the Conditions of these Conditions this shall not affect the rights of LSA TRAINING under the remainder.

If in any particular case any of these Conditions shall be held to be invalid or shall not apply to the contract the other Conditions shall continue in full force and effect.


LSA TRAINING warrants that all Public and In-house Courses and Consulting supplied hereunder will be conducted in a professional manner in accordance with generally recognised practices and standards.

LSA TRAINING warrants that it will provide appropriately qualified and experienced instructor(s) and consultant(s) to deliver LSA TRAINING Public and In-house courses and Consulting using suitable materials, including course materials.

LSA TRAINING warrants that all personnel provided by LSA TRAINING are employees of or contracted to LSA TRAINING.

Extent of Services

LSA TRAINING reserves full control of how its personnel will carry out its professional training.

The  contents of course schedules are intended for general guidance only and  do not form any part of a contract and LSA TRAINING  reserves the right  to make any reasonable variations to the Public and In-house Courses  (including the content of the courses) without notice.

Any typographical clerical or other error or omission in any sales literature, administrative documentation, Course Materials, invoice or other document or information issued by LSA TRAINING shall be subject to correction without any liability on the part of LSA TRAINING.

All Public and In-house Courses are delivered solely in the English language and all Delegates must be sufficiently proficient with the English language before attending a Public Course.

Authorisation and Obligations of the Customer

All bookings for Public and In-house Courses must be supported by written confirmation.

The Customer certifies that unless otherwise notified to and agreed with LSA TRAINING all Delegates attending a public or In-house course are employed directly by the customer.
In all cases the Customer undertakes to bring these terms and conditions to the attention of the Delegates attending a Public Courses are suitably qualified and experienced to attend the Public Course in accordance with the published prerequisites.


For Public Courses, prices are inclusive of tuition fee and the reasonable use of materials, publications (where applicable) by the Delegate for the period of the Course.

The price does not include any travel, accommodation or living expenses which the Delegate may incur in attending the course.
For In-House Courses, prices include tuition and course materials. For examination based courses there is an additional charge per delegate, for examination fees, licensed materials and accreditation fees.

Prices quoted exclude VAT or other sales taxes which will be added at the current rate. Where a Delegate is attending a Public Course in the UK, regardless of the Delegates country of origin, the point of supply for VAT purposes is the location of the course. 

LSA TRAINING reserves the right to charge interest on late payments at 2.5% over bank base rate.

Payment Terms

LSA TRAINING will raise an invoice upon receipt of a Confirmation.  Substitutions, Transfers and Cancellations by the Customer the Customer may substitute a Delegate on a Public Course upon notification at no additional charge subject to the new Delegate meeting the prerequisites.
In normal circumstances, a provisional booking will be held on LSA TRAINING booking system for no more than 3 working days.

Cancellations and Transfer Policy

If you cancel your public /In-house course booking the following will apply:

* More than 28 days prior to start date = £300 to cover administration charge incurred.
* 28-7 working days prior to start date = 50% of total Course Fee
* Less than 7 working days prior to start date = 100% of total Course Fee

If you transfer your Public/In-house course booking to another LSA TRAINING  Course the following will apply:

* More than 28 days prior to start date = £100 transfer fee to cover administration charges incurred.
* 28-7 working days prior to start date = £150 transfer fee
* Less than 7 working days prior to start date = 50% of total course

Pre Course Packs already dispatched will be charged for.

Cancellations and changes to Public Courses by LSA TRAINING 

LSA TRAINING  reserves the right to cancel or change a Public or In-house  Course and undertakes to provide reasonable notice of the cancellation  or change except in an emergency.

LSA TRAINING reserves the right to change the tutor on a course at any point during the scheduled course duration and undertakes to provide reasonable notice of change except in an emergency.


Prerequisites and Admission

LSA TRAINING reserves the right to refuse or curtail the provision of  training services if a Delegate or substitute Delegate attending on  behalf of the Customer fails to satisfy the requirements of a Public  /in house Course as published. 

LSA TRAINING reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to

LSA TRAINING premises or to remove any such person after the commencement of a Public/in house Course.


Copyright and all intellectual property rights for all Course Materials shall remain the property of LSA TRAINING or the trading partner of LSA TRAINING responsible for developing that course.

The Customer agrees not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post course reference.


LSA TRAINING may assign all or part of its interest in this Agreement.

The Customer may not assign or transfer this contract or any interest therein or claim there under without the prior written approval of LSA TRAINING.

Force Majeure

LSA TRAINING shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.

If LSA TRAINING is unable to perform its duties and obligations under this contract as a direct result of the effect of one or more of such causes that LSA TRAINING shall give written notice to the Customer of such inability stating the cause in question. The operation of these Conditions shall be suspended during the period in which the cause continues to have effect.

Forthwith upon the cause ceasing to have effect LSA TRAINING shall give written notice thereof to the Customer.


Limits of Liability

LSA TRAINING entire liability and that of its employees and consultants and the Customer sole remedies in respect of any claim shall be as set out in this clause unless otherwise expressly stated. The Customer remedy in respect of any claim shall be limited to damages. LSA TRAINING will not accept liability for death or personal injury.

Personal Belongings

Personal belongings and items belonging to or in the possession of the Customer or Delegate brought onto LSA TRAINING premises are the sole responsibility of the owner and LSA TRAINING accepts no responsibility for such items.

Governing Law and Jurisdiction

The validity construction and performance of these Terms and Conditions are for convenience only and shall not affect the construction thereof.

If you have any further questions or would like to register for a class with us
Please don’t hesitate to contact us anytime. Phone: 0203 371 0546